Fernwood House
Contact Fernwood House
Questions about an order, a product, or a return? Here is every way to reach us.
This is the fastest way to reach a person. We read and reply to every message ourselves — there is no ticket queue and no chatbot.
We reply within 1–2 business days, Monday to Friday. If you write over a weekend or a US holiday, expect a reply on the next business day.
Phone
Monday to Friday. We are a small team, so if we miss your call please leave a voicemail with your name, your order number if you have one, and a callback number. We return voicemails within 1–2 business days.
For anything involving photos — a damaged item, a wrong item, a return — email is faster, because we can see the problem immediately.
What to include
You will get a faster, more useful answer if your message includes:
- Your order number if it is about an order. It looks like #1001 and is in your confirmation email.
- The product name if you are asking before you buy.
- Photos if an item arrived damaged, defective, or is not what you ordered. Photos let us resolve it in one reply instead of three.
Common questions, answered already
These pages may answer your question faster than we can:
- Shipping — processing time, delivery estimates, where we ship, and what it costs
- Returns & Refunds — how long you have, what condition items need to be in, who pays return postage
- Care Guide — how to wash every fabric we sell, by fibre
- FAQ — sizing, fibre content, inserts, and what we do and do not know about each product
About returns specifically
You do not need to ask permission before contacting us about a return. Just email us within the window on the Returns & Refunds page and we will send instructions. We do not use restocking fees.
Who you are writing to
Fernwood House is a small independent online shop selling throws, blankets, and pillow covers. We are not a marketplace and not a reseller platform — we choose each product, check what the supplier states about it, and write every product page ourselves. More about how we work.
If something goes wrong with your order, tell us. We would rather fix it than have you write a bad review.